"To Excel in what we do, to Inspire in how we do."
Customer Delight = Q*P*T+ Communication,
Where Q is Quality Level (seen through eyes of our customers), P is Price Level (seen through eyes of our customers) and T is the response time or delivery time (seen through eyes of our customers).
Undoubtedly the factors Q, P and T together results in customer satisfaction. But above these 3 key factors is the communication which binds them together to produce delightful experience for our customers.
Focus, Perseverance, Professional Commitment & Ethics and Hard work are the only keys to Success in long run.